Hand-Held Support
- Field technicians can receive and close-out service tickets, and update their status real-time
- Call history can be reviewed to more accurately diagnose problems
Our hand-held device support is a feature used by technicians in the field so that they can quickly and efficiently receive and close tickets. This allows organizations to increase their productivity and better communicate the status of a ticket to their customers. It also enhances the customer experience by creating a ticket status as close to real-time as possible!